Privacy Policy

Effective Date: September 8, 2026

Armor K9 respects your privacy. This Privacy Policy explains how Armor K9 collects, uses, shares, and protects information when you visit armork9.com, submit an inquiry, schedule an appointment, make an applicable payment, or otherwise communicate with us.

1. Information You Provide

Armor K9 may collect:

• First and last name
• Email address
• Telephone number
• City, state, or service location
• How you learned about Armor K9
• The service, dog, or training program that interests you
• Information about your dog, household, goals, and training needs
• Appointment and scheduling information
• Messages, questions, and other information submitted through website forms
• Payment and transaction information when payment is required

Armor K9 does not request sensitive personal information through general website inquiry forms. Please do not include financial account information, payment-card details, government identification numbers, medical information, passwords, or other sensitive information in a general inquiry.

2. How Information Is Collected

Information may be collected when you:

• Submit a website form
• Schedule or manage an appointment through Bookeo
• Make a payment through an authorized payment provider
• Send Armor K9 an email
• Call or otherwise communicate with Armor K9
• Participate in an evaluation, consultation, training program, event, or other service

The Armor K9 website sends inquiry information directly to HubSpot for customer-relationship management and follow-up. Scheduling information is collected through Bookeo. Stripe may process payment information when payment is required.

Armor K9 does not directly receive or store complete payment-card numbers submitted through Stripe or another authorized payment processor.

3. How Armor K9 Uses Information

Armor K9 may use information to:

• Respond to inquiries and questions
• Evaluate whether a dog, training program, or service may be an appropriate fit
• Schedule and manage appointments, evaluations, consultations, and services
• Provide requested services and ongoing client support
• Process applicable payments
• Send confirmations, reminders, and service-related communications
• Maintain business, client, and service records
• Improve forms, services, and the customer experience
• Prevent misuse, fraud, spam, and security problems
• Meet legal, accounting, contractual, and regulatory obligations
• Establish, exercise, or defend legal rights

Armor K9 does not sell personal information. Armor K9 does not use personal information collected through this website for cross-context behavioral advertising.

4. Service Providers

Armor K9 may use service providers that process information on its behalf, including:

• HubSpot for website forms and customer-relationship management
• Bookeo for scheduling and appointment communications
• Stripe for payment processing
• Google Workspace for business email and calendar services
• Google Analytics for website traffic measurement and performance insights
• OpenAI and its service providers for website hosting and delivery
• Other professional, technical, accounting, legal, or operational providers as reasonably necessary

These providers may process information according to their own privacy policies and their agreements with Armor K9. Information may be processed or stored in the United States or other locations where these providers operate.

Armor K9 may also disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect Armor K9, its clients, visitors, animals, or others.

5. Scheduling and Third-Party Services

Links to Bookeo, Stripe, or other third-party services may take you away from the Armor K9 website. Information submitted directly to those services is also governed by their respective privacy policies and terms.

Armor K9 encourages visitors to review the privacy practices of any third-party service before submitting information.

6. Cookies, Browser Storage, and Tracking

The Armor K9 website uses Google Analytics to understand how visitors find and use the website. Google Analytics may collect information such as pages viewed, approximate location, browser and device information, referring pages, interactions with site features, and identifiers associated with cookies or similar technologies. Armor K9 uses this information to measure traffic, evaluate website performance, and improve the visitor experience.

Armor K9 does not use Google Analytics for advertising or remarketing. Google may process Analytics information according to its own privacy practices. You can limit cookies through your browser settings and learn about Google’s privacy practices at policies.google.com/privacy. Google also offers an Analytics opt-out browser add-on.

The website uses temporary browser session storage only to remember progress through the optional hidden Armor K9 Easter egg. This information:

• Does not identify you
• Is not submitted to Armor K9
• Is not used for advertising or analytics
• Normally disappears when the browser session ends

Third-party services such as Google Analytics, Bookeo, Stripe, HubSpot, or the website-hosting provider may use cookies or similar technologies when you interact with their systems. Their use of those technologies is governed by their own privacy practices.

7. Information Retention

Armor K9 retains information for as long as reasonably needed to:

• Respond to inquiries
• Maintain an active or prospective business relationship
• Provide services and support
• Maintain scheduling, payment, tax, accounting, and business records
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected. Information that is no longer reasonably required may be deleted, anonymized, or securely retained where immediate deletion is not practical.

8. Information Security

Armor K9 uses reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure.

9. Your Choices and Requests

You may contact Armor K9 to:

• Ask what personal information Armor K9 maintains about you
• Request correction of inaccurate information
• Request deletion of information, except where retention is reasonably required
• Ask Armor K9 to stop nonessential communications
• Ask questions about this Privacy Policy

Armor K9 may need to verify your identity before completing a request. Some information may be retained when necessary for legal obligations, transactions, disputes, support, or the protection of legal rights.

10. Email and Telephone Communications

When you provide an email address or telephone number, Armor K9 may use it to respond to your inquiry and provide communications related to your request, booking, evaluation, consultation, or service.

Armor K9 does not treat a general website inquiry as permission to send unrelated mass-marketing communications.

11. Children’s Privacy

The Armor K9 website is not directed to children under 13, and Armor K9 does not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child has provided personal information may contact Armor K9 to request its removal.

12. External Links

The Armor K9 website may contain links to websites or services operated by others. Armor K9 is not responsible for the privacy, security, content, or practices of those third parties.

13. Changes to This Policy

Armor K9 may update this Privacy Policy from time to time. A revised policy will be posted on this page with an updated effective date. Continued use of the website after an update indicates acknowledgment of the revised policy.

14. Contact Armor K9

Visits are arranged by appointment only.